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Exhibitor FAQ

Exhibitor FAQ

Get The Answers to Your Questions

  • General Questions
  • COVID-19 & Operational Questions
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  • Access in Philadelphia
  • Exhibitor Warning

Are you confident in running the CPhI North America event in May 2022?

As an organizer of more than 400 shows around the world, while always prepared for all possible scenarios, based on current circumstances we believe the show will take place in May 2022. For CPhI North America, as long as there is not a ban on events, we have already investigated and planned all possible options to hold the show and keep it safe. As the situation and related regulations can change at any moment, we are ready to adapt our measures, actions, and activities to reflect these changes.

The event is being organised in accordance with the industry wide AllSecure Standard to ensure the highest standards of safety, hygiene, cleanliness and operational effectiveness for all participants. We are now successfully trading AllSecure live events in China, Japan, UAE and the United States based on these standards. Please see this page for more details.

In addition, the Pennsylvania Convention Center has been recognized as the gold standard of safe venues, becoming the first facility in hospitality and tourism in Pennsylvania and the Tri-State Region, and only the third convention center in the Northeastern United States, to receive the Global Biorisk Advisory Council (GBAC) STAR accreditation on outbreak prevention, response and recovery.

Is there a minimum limit of participants that is considered before deferring the event to 2023?

While the number of visitors is one of the event industry’s metrics to measure the success of a trade show, we always believe that quality should take precedence over quantity. Therefore, should we ever consider taking such a step, the number of visitors will not alone be a measure or a criteria on which to base such a decision. We will follow all local government rules that are in place at the time of the event including hall and venue density.

Do you foresee a hybrid event where some exhibitors are in-person and some are online?

Our smart event model is based on engaging all attendees and visitors both before and after the in-person event. Unlike previous editions before the pandemic, we will enable attendees to access the matchmaking platform and agenda post-show to give you a chance to network in case you are unable to travel. Our online platform will provide those companies that are unable to exhibit with opportunities to engage and network.

At what time will it be decided whether the event will happen or be postponed again? How many weeks in advance can we expect a decision from Informa Markets?

For the time being, the decision has already been taken to hold the show and we are preparing for that. However, we will still regularly monitor closely local and international developments with our partners and local authorities. If such a decision needs to be made, it will be timely to minimize the impact.

Do you have any research on projected attendee numbers for exhibitors and visitors?

We continue to look at the number of visitors that we will welcome in Pennsylvania. Based on the size of our event, we will continue to focus on ensuring that whatever the size of the audience, they will be attending a quality event.

Will there be specific health and safety measures regarding COVID-19?

Guided by Informa AllSecure, a detailed set of measures developed collaboratively with industry associations, event organizers, and venues, CPhI North America 2022 aims to deliver the highest levels of hygiene and safety at its event, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.

Will the meeting area be maintained with social distancing measures implemented?

With the implementation of Informa AllSecure standard, we have adapted meeting spaces to be fully compliant but also meet the needs of our attendees. We will be having bigger meeting lounges, where tables will be distributed to enable privacy and ensure social distancing. There will also be multiple meeting spaces dedicated to exhibitors where you can hold meetings with your visitors.

When can we expect the venue floorplan?

The floorplan will become available soon. CPhI North America 2022 is held in exhibit halls A and B on level 200 of the Pennsylvania Convention Center.

Will you expect exhibitors and attendees to be vaccinated or tested before entering the Pennsylvania Convention Center?

Informa, Philadelphia, and the Pennsylvania Convention Center do not currently require participants to be vaccinated or tested prior to/during the event. If based on local health authorities’ and the venue’s guidelines, vaccinations or (PCR) testing become required to attend an event, we will follow these requirements.

However, all Food and Beverage stations in the Pennsylvania Convention Center require proof of full vaccination (meaning 2 doses of Pfizer/BioNTech or Moderna COVID-19 vaccine or 1 dose of Johnsson & Johnsson COVID-19 vaccine administered at least 2 weeks prior). Any non-vaccinated participants may purchase bottled water to take out into the venue, but food purchases will need to be made outside the venue for those that cannot show proof of full vaccination. 

Will temperature checks be required for access to the venue?

At this time, Informa, Philadelphia, and the Pennsylvania Convention Center are not requiring participants to have
temperature checks for access to the event. Should those guidelines change, we will follow these requirements.

How will the typically very busy registration areas be managed in line with COVID restrictions?

Online pre-registration including a health screening and digital badges will be required to attend the event to reduce the crowds in the registration areas. Onsite registration will not be possible. The entrances and registration areas will be larger and will be designed to allow for safe queueing and contact-less access into the venue.

Will we still have access to private meeting rooms?

No, but we will have open meeting space available to Exhibitors to book through our matchmaking system.

Will you limit the number of attendees that can enter the venue at one time?

At this time no, but we are giving attendees the option to choose which day(s) that they will attend the event to ensure we will avoid overcrowding.

Will the exhibitors and attendees have to wear masks?

No, masks are not required in the Pennsylvania Convention Center.

Will attendees be limited on how much time they can spend in the exhibit hall?

No, there will be no limitations on how much time an attendee can stay inside the halls, but we are giving attendees the option to choose which day(s) they will attend the event to ensure we will avoid overcrowding.

If my company does not want to participate in the event, will we receive a refund on our booking?

If there are government-imposed travel restrictions, then we will address case-by-case. If companies make their own decision not to travel, then refunds will not be applied but there is also the right of cancellation for customers subject to payment of a cancellation charge if they choose to exercise this right.

If our organisation implements travel restrictions and we cannot attend the event, can we roll over our investment to 2023?

Please see above.

Does the number of individuals mentioned on the All Secure page (stand capacity) include both staff and customers?

Yes, it is the maximum amount of people allowed at any one time, including booth staff and customers.

How do I get my badge?

While digital badging will still be available, printed badges and lanyards will make a return in 2022, and any registered participant will be able to collect a printed badge and lanyard at the registration areas on show days. 

How do I access my digital badge?

Information coming soon

Do I need to download a mobile app to get access to my ticket?

information coming soon

How do I get help with my digital ticket?

Information coming soon

Can my badge be shared with my colleagues or guest?

No, your digital ticket is unique to your registration. Each attendee or guest will need to register to get access to their digital ticket.

How can I check if an email I receive is from an official supplier?

EXHIBITOR WARNING

Do not under any circumstances sign any form from: Expo Guide, ExpoFairs, FairGuide.com, Construct Data Verlag, Tradeconference.info, Fair Express Ltd, GETAFairs & Business, Direct Publisher, International Fairs Directory, GoFair.

These target companies through legitimate exhibition guides. Their current activities cover companies throughout Europe, the Americas and Asia. Expo Guide claims to offer online listing services. They use a form which resembles an organiser's free catalogue listing service, inviting exhibitors to complete the form for an entry in an on-line directory. Unsuspecting exhibitors who sign and return the form are then contracted into a three-year, non-retractable agreement, which could cost you a significant amount of money, with no foreseeable benefits. Included in their group is debt collection agency Gravis Inkasso Gmbh and Swiss debt collection agency Premiumn Recovery AG (a Construct Data subsidiary) which works in partnership with the various guides to intimidate exhibitors into paying.

These publications have no connection with us or any of our events. We strongly advise our exhibitors, and the entire exhibition community, to be most vigilant against this and similar organisations. There are many so-called guides that mail deceptive contracts and then harass those who sign them in error for money. However the sheer scale and systematic way in which these guides attack exhibitors is outrageous. Additional information is available on the website of UFI (The Global Association of the Exhibition Industry): here.

If you have any further questions, contact [email protected] or call +31 20 245 5355.

CPhI North America is the only pharma event in the US that covers the full supply chain, from research and manufacturing to packaging and finished products.  We unite buyers and suppliers from around the globe for 2 days of networking, education and innovation, in Philadelphia, PA, the U.S pharma hub.

We are continuously impressed with the quality of connections and leads we make and take away from this event. There is nothing more valuable, in our industry, than face-to face connections and CPhI NA made this possible in a challenging 2021. Our team looks forward to exhibiting at CPhI every year!”

David Gunn, Business Development Manager PHT International

Why Exhibit at CPhI North America?

Network
Connect with thousands of pharma professionals looking to source solutions and meet new partners.

Be Seen As an Industry Leader
Maximise your visibility by showcasing your innovative products to a global engaged audience.

Generate Leads
In only 3 days you will generate high-quality leads for the rest of the year.

Book Your Stand
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Who Will You Meet?

Purchasers from around the globe

CPhI North America attracts a regional and international audience with visitors from some of the leading pharmaceutical companies in attendance.

Read The 2021 Stats
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Exposition floor
Expo Showfloor

What We Offer

No matter where you are in the pharmaceutical supply chain, CPhI North America’s expo hall has you covered. It’s an expansive marketplace uniting pharma buyers and sellers, strategically positioned in seven unique zones.  Having your own stand in a product-specific zone ensures you are in the same hall as your target audience.

Learn more about our zones
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