Exhibitor FAQ

Registration

Where can I pick up my badge?

Badges have been sent to you electronically when you registered for the event. If you forgot to bring your ebadge, you can collect your badge from one of the registration areas (Galleria, Torhaus, Portalhaus or Hall 3 (by City)). It is not necessary to register again.

How do I order my exhibitor badges and how/when do I get them?

Exhibitor staff badges must be registered via a form in the Exhibitor Manual. A printable ebadge is available for each registered staff member which must be presented when entering the event. Please note that we only accept printed badges; badges shown on electronic devices will not be accepted.

Exhibition

Where are the on-site content theatres?

We have six content theatres on-site: ICSE -120G43, CPhI - 61D61, InnoPack & P-MEC -110D50, World of Pharma - 80B10, Natural Extracts 41K01 and BioProduction - 120F38. You can view the agenda in on the mobile app or on this page: https://www.cphi.com/europe/agenda

What halls is the Exhibition in?

CPhI Worldwide and its co-located events ICSE, P-MEC, FDF, InnoPack & BioProduction are each divided into product-specific zones in order to give each industry sector more visibility.Have a look at the venue overview to determine which halls include your preferred events/zones: CLICK HERE!

Content

Can I register for the Women in Leadership Forum?

Yes, visit any registration desk to upgrade your registration – there is a charge of 40 euro to attend.

Meeting rooms

Where can I pick up the meeting room key?

All instructions where to pick up the key for your specific meeting room has been sent to you in an confirmation email. If you haven't received this email, please contact our Customer Service team via [email protected] or visit them at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

Where can I book a meeting room?

Please contact our Customer Service team via [email protected] or visit them at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

Travel & Stay

How can I book accomodation?

We've appointed b network to secure you a range of great accomodations - start booking your trip! Access the B network platform here.

Stand Booking - Other events

How can I get information on other CPhI Global events? How can I book a stand for one of these events during CPhI Worldwide?

Please come by any of the rebook stands, one of the sales seps will be able to help you. Integrated Pharma and Fine Chemicals: Rebook Stand 80P70 / Custom Manufacturing and Excipients: Rebook Stand 101D60 / P-MEC and Innopack: Rebook Stand 110C50 / Business Development Stand: Stand 41F22 / API: Rebook Stand 41F22

General

Where can I collect an event catalogue?

Catalogues will be available in the Registration areas at each entrance

Where can I collect a lanyard?

Lanyards will be available in the Registration areas at each entrance

What is the age limit to attend the event?

As CPhI Worldwide is a trade event, no one under 18 years will be allowed to enter the exhibiton. There are no child care facilites onsite.

What does each zone/vertical mean? And where is what in the halls?

CPhI: from APIs to intermediates and excipients, CPhI is your ingredient to success
ICSE: from R&D to manufacturing, source cost-effective contract services at ICSE
P-MEC: from pharma machinery to lab apparatus, track down your equipment at P-MEC
FDF: from powders and pills to capsules and creams, find your finished formulations at FDF
BioProduction: fom bioprocessing to biomanufacturing, locate all things large molecule at BioProduction
InnoPack: from safety caps to sealants & syringes, InnoPack has your packaging and drug delivery needs boxed off

Have a look at the venue overview to determine which halls include your preferred events/zones: Click here!

What are the dates, opening hours and address of the event?

Tuesday 5 November 2019: 09:30 - 17:30
Wednesday 6 November 2019: 09:30 - 17:30
Thursday 7 November 2019: 09:30 - 16:00

Messe Frankfurt GmbH
Ludwig-Erhard-Anlage 1
60327 Frankfurt am Main
Germany
Tel. +49 69 75 75 0

Is there a mobile app available for the event?

Plan your CPhI events experience with the official CPhI app!
This app serves as your companion, enabling you to find what you need, connect with exhibitors and navigate our events.

GOOGLE PLAY      apple store

How do I navigate inside the event? How do I know what exit to take for my destination?

There will be signage directing you to the different halls and levels within the venue, the metro stations and taxi and airport shuttle stations. Note: most directional singage is above eye level, remember to look up when you're unsure.

Can I have the exhibitor list in an excel document?

You can consult all the exhibitors online via this link: cphi.com/europe/exhibitors

Already Exhibiting

Where can I order (additional) catering?

Catering can be ordered via the Online Exhibitor Manual.

Where can I find the details and measurements of my stand?

The dimensions of your stand can be found in the floorplan, this can be found in the 'floorplan' menu heading in the online Exhibitor Manual.

Where can I find a photographer?

Photography services for exhibitors are not available via the organiser and need to be sourced separately by the exhibitor. Please also consult our Press and Filming Protocol: here.

Where can I can purchase additional Visit Connect scanners and/or apps?

Additional Visit Connect scanners can be ordered with Visit by GES using the order form in the Online Exhibitor Manual. Prices vary depending on your requirements. Onsite, additional Visit Connect scanners can be ordered at the Visit by GES desk at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1. An onsite management fee will apply.

Where can I buy a safety/high visibility vest?

If you don't have a high visibility vest you can buy one for €5 at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

When does exhibition open for exhibitors?

Exhibitors can access the venue at 8am on show days

What is included in the basic cleaning?

Included in the basic stand cleaning is vacuuming the floor, emptying small waste bins and wiping of furniture. All stands will be cleaned before each opening day of the event. Special cleaning or waste removal needs to be ordered via the Online Exhibitor Manual.

What are the space only regulations?

Please refer to the "rules and regulation" section of your exhibitor manual

What are the shell scheme regulations?

Please refer to the "rules and regulation" section of your exhibitor manual

What are the key deadlines I need to be aware of?

Please check the Exhibitor Manual for a full overview of the deadlines.

What are the build up and break down times?

Build up:
Friday 1st November 08.00 hrs - 24.00 hrs > Space only
Saturday 2nd November 08.00 hrs - 24.00 hrs > Space only
Sunday 3rd November 08.00 hrs - 24.00 hrs > Space only
Monday 4th November 08.00 hrs - 18.00 hrs > Space only & Shell schemes

Breakdown:
Thursday 7th November 17.30 hrs - 24.00 hrs > Space only & Shell schemes (for Exhibitors) and 19.00 hrs - 24.00 hrs (for contractors)
Friday 8th November 08.00 hrs - 24.00 hrs > Space only Saturday 9th November 08:00 hrs - 12:00 hrs > Space only

I would like to know more about the Branding Opportunities

Any sales rep on any rebook stand will be able to provide you with more information on the branding opportunities for 2020. Integrated Pharma and Fine Chemicals: Rebook Stand 80P70 / Custom Manufacturing and Excipients: Rebook Stand 101D60 / P-MEC and Innopack: Rebook Stand 110C50 / Business Development Stand: Stand 41F22 / API: Rebook Stand 41F22

How do I order electrics for my stand? What is the price for this service?

Electrical connections can be ordered with GES using the order form in the Online Exhibitor Manual. Prices vary depending on your requirements. Onsite enquiries can be made at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

How do I know how many open sides I have?

You can directly contact your account manager or check your contract. On the floorplan the open sides are indicated as dotted lines.

How do I find out who I need to contact to make an order of services?

In the online exhibitor manual there is a menu heading called 'contact details'. In this section once can find an overview of the official suppliers and their contact details.

How do I find out what is included in my stand package?

In your exhibitor manual under "my stand package"

How can I order furniture for my stand? What is the price for this service?

Furniture can be ordered with GES using the Online Exhibitor Manual. Prices vary depending on your requirements. Onsite enquiries can be made at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

How can I order extra cleaning?

Special cleaning or waste removal needs to be ordered via the Online Exhibitor Manual. Onsite enquiries can be made at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

How can I order AV equipment?

AV can be ordered with DB Pixelhouse using the Online Exhibitor Manual. Prices vary depending on your requirements.

How can contractors request/print their badge?

You can register for contractor badges using the following link: https://registration.n200.com/survey/07l3h88yuoexm. Badges need to be printed before arriving onsite. If you haven't registered online or don't have access to a printer you can register at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

Does CPhI have a recommended stand builder?

Our recommended stand builder is GES.

Can contractors access the floor during the show opening hours?

Contractors are not allowed to access the floor during show opening hours. It is allowed to perform small maintenance work before the event opens or after it closes. You need to get permission from the Organisers at the Exhibitor Service Centre in the Galleria or Foyer of hall 4.1.

Stand Booking

What is the difference between space only and shell scheme?

If you have booked a space only stand you receive only the space on the show floor and must appoint a contractor to design and build your stand for you. GES our official contractor can do this for you – contact them for more information on how to get started with a stand design via [email protected]
Shell scheme stands receive a package including carpet, electricity, spotlights, wall panels and a fascia nameboard printed with company name and stand number for each open side.

Facilities

Where can I report a theft?

There is a police station at Frankfurt Messe. It is located at the Operations Security Centre (O.S.C.) at the back of hall 4.0 and only open during event opening hours.

Where are the toilets?

There are toilets in every exhibition hall and in some of the walkways between the halls. Signage in the venue directs you to the toilets closest to you, or consult the floorplan in the event guide.

How can I arrange meetings prior to the event?

Maximise your business opportunities with our Live Pharma Connect - Match & Meet service. Taking your business needs into consideration it partners you with the people and companies you're looking for allowing you to arrange and guarantee mutually beneficial face-to-face meetings onsite in Frankfurt. For more info visit our dedicated page!

Exhibitor Warning

How can I check if an email I receive is from an official supplier?

All official suppliers are listed in the Exhibitor Manual.

 EMERGENCY WARNING: DO NOT UNDER ANY CIRCUMSTANCES SIGN ANY FORMS FROM:

Expo Guide
ExpoFairs
FairGuide.com
Construct Data Verlag
Tradeconference.info Fair
Express Ltd
GETA
Business & Fairs
International Fairs Directory

These target companies through legitimate exhibition guides. Their current activities cover companies throughout Europe, the Americas and Asia. Expo Guide claims to offer online listing services. They use a form which resembles an organiser's free catalogue listing service, inviting exhibitors to complete the form for an entry in an on-line directory. Unsuspecting exhibitors who sign and return the form are then contracted into a three-year, non-retractable agreement, which could cost you a significant amount of money, with no foreseeable benefits. Included in their group is debt collection agency Gravis Inkasso Gmbh and Swiss debt collection agency Premiumn Recovery AG (a Construct Data subsidiary) which works in partnership with the various guides to intimidate exhibitors into paying.
See an example of a false listing form HERE.

These publications have no connection with us or any of our events. We strongly adviseour exhibitors, and the entire exhibition community, to be most vigilant against this and similar organisations. There are many so-called guides that mail deceptive contracts and then harass those who sign them in error for money. However the sheer scale and systematic way in which these guides attack exhibitors is outrageous. Additional information on the Expo Guide, ExpoFairs, FairGuide and other Construct DataVerlag publications is available at: www.stopecg.org. If you have any further questions, contact our customer service department at: [email protected] or call +31 (0) 20 701 1637