Exhibitor FAQ

Date and Location

When is the venue open for exhibitors?

16 April 2018: from 09.00 - 22.00
17 April 2018: from 09.00 - 20.00
18 April 2018: from 08.00 - 18.30
19 April 2018: from 09.00 - 18.30
20 April 2018: from 09.00 - 21.00

What is the venue address?
Tokyo Big Sight Exhibition Center East Halls 1, 2 and 3 3-10-1 Ariake, Koto-ku, Tokyo, 135-0063 JAPAN
What are the build-up times?

Space only exhibitors and contractors:

16 April 2018 | From 9:00 - 22:00 (09:00 - 18:00 vehicle access)
17 April 2018 | From 9.00 - 20.00 (09:00 - 16:00 vehicle access)

All other exhibitors:

17 April 2018 | From 9.00 - 20.00 (09:00 - 16:00 vehicle access)

What are the break down times?

From 18.00 - 21.00 on April 20th 2018

Event Registration

When can Exhibitors register onsite?

Exhibitors can register at the Organiser's Office from 09.00 - 19.00 on the 17th of April 2018


How do I order additional services or furniture?

You can order all additional services or extra furniture from the exhibitor manual C4-C18 Forms. Please complete the relevant form and send back to: Expo International Ltd Fax: +81-3-5687-5437 E-mail: [email protected]


How can I access the Exhibitor Manual?

The exhibitor manual can be accessed here. All exhibitors should have received the login details for the manual. In case you would like to request your details again, please contact [email protected]

Where do I send my stand plans to (space only)?

Exhibitors who selected Raw Space will be provided with space only on the exhibition floor (without carpeting, wall partitions, electricity or other facilities). Exhibitors need to design and construct their own booths and submit the following compulsory forms for Raw Space Booth from the exhibitor manual:

- Form A-5 Contractor Registration
- Form B-3 Electric Power Supply - Primary Electrical work
- NO FIXED FORM Scale Drawing in A3 size

The deadline for submitting the forms is March 16th 2018

What is the name of the freight company?
If you wish to transport items outside Japan, please contact the address below in advance: Ishikawa-Gumi Ltd 4-14-2, Higashi-Ohi, Shinagawa-ku, Tokyo 140-0011 JAPAN Tel: +81-3-3474-8102 Fax: +81-3-5460-9841 Contact: Ms. Maki Hasegawa Mr. Hidenori Saito E-mail: [email protected]


Is there a way that I can have better visibility onsite?

We offer a range of different choices for onsite sponsorship- everything from floor tiles to banners hanging from the ceiling to badge sponsorship. Please visit the Exhibitor Area or contact [email protected] for more information.

How can I promote my stand for free pre-show?

We offer a customized banner which includes you stand number- you can then use this on your website, in your email signatures everywhere you wish! Please click here to create your banner.

Travel and Stay

I need accommodation. How can I arrange this?

Our Partner JTB Global Marketing & Travel Inc. offers a range of hotels near the venue. Please click here for more information and available options.

I need a visa invitation letter for the show. How do I arrange this?

If you need an invitation letter from UBM Japan for your visa application, please fill out form C-19 in the exhibitor manual and submit it to us.