Visitor FAQ

With this cancellation, CPhI North America will refund all paid badges, and upgrades/add ons that were associated with the registration for the event. We will begin processing refunds which will take 10 business days. The refunded amount will be issued back to the credit card associated with your registration. We appreciate your patience. If you do not receive a refund, please contact [email protected]

No, Convention Housing Partner (CHP) will handle hotel cancellations booked through their service. There is no need to contact your hotel. If you have any questions, please contact CHP at [email protected]

Any queries relating to hotel or travel bookings should be addressed directly with your hotel or travel provider.
Queries about hotels booked through our accommodation partner Convention Housing Partners (CHP) should be directed to [email protected]

CPhI North America will not reimburse ancillary expenses and any refund requests should be addressed directly with the provider.

No. Because we are issuing refunds for all paid registrations, you will need to register separately for CPhI North America 2021. You will be notified via email when registration is open.

As CPhI North America is a trade event, no one under 18 years old will be allowed to enter the exhibition.

Yes, there is limited wireless internet access during the show in specific areas.

All attendee registrations include access to the LIVE Pharma Connect Service, an exclusive meeting platform that allows buyers and sellers to connect before they even step on the show floor! Registrants can now start pre-arranging meetings!

We partner with a world-class team of vendors who may contact you from time to time to help keep you on track for a successful event. Please be aware of unaffiliated vendors improperly soliciting exhibitors to purchase their products and services.
For your safety, please only use the vendors specified below and if you have any concern on the validity of a vendor contact: [email protected].

The following are the official show vendors contracted by CPhI North America:

  • Convention Housing Partners (CHP) - Official Housing Partner
  • Aramark – Official Caterer
  • Event Technology Services - Official A/V Vendor
  • FREEMAN Services - Official Show Decorator
  • FREEMAN Electric - Official Electric Vendor
  • Pennsylvania Convention Center - Official Telecommunications Vendor
  • goMed2Med - Matchmaking Service
  • Feathr - Official Customer Invite Tool
  • Compusystems – Official Lead Retrieval