EXHIBITOR FAQ

Exhibitor Portal / Online Listing

The primary logistics contact designated at the contract signing would have received an email with access to the portal. If you're logging in for the first time, click "Create/Update Password" to reset your account information.

If you're having trouble logging in, or you need to change your designated logistics contact, please contact your Customer Success Manager at [email protected]

The designated logistics contact can also grant additional administrative users access to the portal once logged in.

Exhibitors do not have access to change their company name, but your Customer Success Manager, Krystle Arviso-Jeans, is able to assist. Please send her an email at [email protected]

Your company will appear online within 24 to 48 hours of submitting your contract. You can view your stand via the interactive floorplan. If it has been longer than 48 hours and your stand does not appear, please contact [email protected]

The exhibitor portal is open, you can access it here.  If you have recently signed a contract you will receive your password and your Welcome Letter within 1 to 2 business days. If you still have not received your Welcome Letter after 48 hours please contact [email protected]

Due to data protection laws, neither CPhI North America nor Informa will sell you an attendee list.
If you are approached by a company offering to sell you an attendee list, please note they do not represent CPhI North America or Informa and this data may be flawed or incomplete.

Registration, Badges and Booths

Your designated logistics contact will receive access to the portal to register booth staff for the event. The Exhibitor Portal can be accessed here.

Once logged in, you will be able to register your booth staff, review your pass allotments/how many passes have already been used, and obtain additional passes if needed.

You will receive (4) complementary exhibitor badges for the first 100 square feet, and (2) additional badges for each additional 100 square feer. The Exhibitor Portal can be accessed here.

When registering booth staff for the event, please specify that you are from a country outside of the US – this will prompt the system to ask for your passport information and a visa invitation letter will be generated automatically at completion of your registration. #

It will be attached as a PDF to your emailed confirmation invoice/receipt. If you need assistance with registration, please contact [email protected] or call +1.866.217.1926 (Monday - Friday 9am - 4pm PST)

You may attend the conference with the purchase of a Conference or VIP pass, which are also available with certain sponsorship opportunities.

Upgraded passes can be obtained at a discounted rate via your Exhibitor Portal.

Once your registration is complete, you will receive an official confirmation via email. Badges will not be mailed ahead of time. To pick up your badge onsite, please bring your confirmation code to the show (print or have on mobile device).

Sunday, May 2
Registration Hours | 12:00 PM - 5:00 PM

Monday, May 3
Registration Hours | 8:00 AM - 6:00 PM

Tuesday, May 4
Registration Hours | 7:30 AM- 6:00 PM

Wednesday, May 5
Registration Hours | 8:00 AM - 6:00 PM

Thursday, May 6
Registration Hours | 8:00 AM - 5:00 PM

Friday, May 7
Registration Hours | 8:00 AM - 3:00 PM

We welcome all pass types to join us at our opening night welcome reception, the conference sessions, Exhibitor Showcase Sessions, and all Happy Hours found on the Event-At-A-Glance page (Coming Soon).

Please click here to make us aware of your interest, or contact our sales team at [email protected]

No ancillary services are included with your booth package (including but not limited to electrical, water, catering, AV, etc.). Please make sure you refer to the Exhibitor Service Manual to access all order forms and to the deadline checklist in order to take advantage of available discounts.

Carpet is not included in the exhibit booth package. All booths must be carpeted or have some other form of flooring. Exhibitors can rent carpet through the Official Service Contractor, FREEMAN. Carpet choices and pricing are included in the Exhibitor Service Manual (Coming Soon).

Hotel/Directions/Parking

We have partnered with Convention Housing Partners (CHP) as our official hotel provider with discounts up to 50%. You can make reservations by clicking here.

Please note: Third Party companies claiming to be affiliated with CPhI North America or Informa may try contacting you to purchase their products and services.

Please be wary of this and only book with CHP to ensure you receive the highest quality of service. If you have any questions or concerns on the validity of an affiliated vendor please reach out to your Customer Success Manager at [email protected]

The Pennsylvania Convention Center is located at: 1101 Arch Street, Philadelphia, Pennsylvania 19107  For more information about traveling to the Convention Center click here.

If you are driving to the venue, parking is available at the Convention Center for your convenience. For a full overview of the parking options, please review the Convention Center website here.

Deadlines & Onsite Prep

The 2020 edition of CPhI North America takes place May 5-7, 2020.

Sunday, May 2
Registration Hours | 12:00 PM - 5:00 PM

Monday, May 3
Registration Hours | 8:00 AM - 6:00 PM

Tuesday, May 4
Registration Hours | 7:30 AM- 6:00 PM

Wednesday, May 5
Registration Hours | 8:00 AM - 6:00 PM

Thursday, May 6
Registration Hours | 8:00 AM - 5:00 PM

Friday, May 7
Registration Hours | 8:00 AM - 3:00 PM

Krystle Arviso-Jeans and Cindy Salgado are your onsite contacts.

Your Customer Success Manager, Krystle Arviso-Jeans, is your contact onsite and you can call, text or email her (212.204.4343; [email protected]).

Our "Know Before You Go" email will include further onsite information and will be sent out during the week leading up to the show.

Cindy Salgado, Group Operations Manager, will be your main contact for any booth or logistical related questions (212.600.3043; [email protected]).

Krystle Arviso-Jeans is your Customer Success Manager and can help you with any questions you have.

Please don’t hesitate to reach out before, during or after the show for assistance.

E:  [email protected]
O: 212.204.4343
M: 646.630.2057 

Shipping

Pennsylvania Convention Center allows exhibitors to unload/load from automobiles and small utility vehicles at designated docks using only non-motored, nun-hydraulic, hand trucks and dollies.

  • Exhibitor full-time staff must work a team of at least two people. One exhibitor must always remain with the vehicle.
  • Vehicle must be unloaded or reloaded in 20 minutes.
  • If your vehicle does not meet the criteria, you’ll need to follow Marshalling Yard instructions for truck check-in.

You may move material that can be hand-carried by one person in one trip, using only non-motored, nun-hydraulic, hand trucks and dollies.

An Exhibitor Appointed Contractor (EAC) is any company other than one of the designated official contractors which an exhibitor wants to employ inside the exhibit hall before, during, or after the show. This includes all EAC display houses, display sales representatives, designers, florists, EAC labor, supervisors and any third party. An EAC should not be wearing an exhibitor badge. You must have your EAC approved by show management in advance, so they can be added to the security list.

No. The Official Service Contractor, FREEMAN, is required to go through the local union hall to hire laborers for exhibitions.  FREEMAN personnel are non-union. 

Inviting Customers & Show Vendors

Yes! We strongly encourage you to invite your customers.

We know that inviting your customers to attend is a great way to boost awareness about your company, increase your ROI from the show and help ensure that all your key customers and prospects visit you at CPhI North America.
Because of that, we'll provide you with 10% off a Visitor or VIP pass to obtain a tradeshow badge for them!


It is easy and quick to do.
Please head over to your Exhibitor Portal and be sure to take advantage of this service through the "Marketing Tools" function you'll find there.

There is no limit to this promotion, but we do ask that you use this feature for your guests, prospects and/or current customers only.
Please do not use this to register additional booth staff for your company as they will not receive Exhibitor badge level access.

If you're not able to access the portal your account, your primary logistics contact can login and grant you access to the exhibitor portal. If you're still having difficulty gaining access, please reach out to us at [email protected]

We partner with a world-class team of vendors who may contact you from time to time to help keep you on track for a successful event. Please be aware of unaffiliated vendors improperly soliciting exhibitors to purchase their products and services. For your safety, please only use the vendors specified below and if you have any concern on the validity of a vendor contact [email protected]

The following are the official show vendors contracted by CPhI North America:

  • FREEMAN Services - Official Show Decorator
  • Convention Housing Partners (CHP) - Official Housing Partner
  • Industry Connect - Official Customer Invite Tool
  • Event Technology Services - Official A/V Vendor
  • Feathr Invites – Marketing Assets
  • Pennsylvania Convention Center - Official Telecommunications Vendor & Electrical Vendor

Other vendors will be added to this list periodically. Please check back for the most up to date information.

Deadlines & Onsite Prep

As CPhI North America is a trade event, no one under 18 years old will be allowed to enter the exhibition.

Yes, there is limited wireless internet access during the show in specific areas.

CPhI North America offers a full lineup of educational opportunities directly on the show floor, available to anyone purchasing a visitor pass.

Click here to view pricing and to register. Be sure check back for more information about scheduling and lineups.

All attendee registrations include access to the LIVE Pharma Connect Service, an exclusive meeting platform that allows buyers and sellers to connect before they even step on the show floor! Registrants will be able to start pre-arranging meetings in February 2020.