Exhibitor FAQ

What is the age limit to attend the event?

As CPhI South East Asia is a trade event, no one under 18 years will be allowed to enter the exhibition.

What does each zone/vertical mean? And where is what in the halls?

Find out the information of each zone on 'About the Event' page here.

What are the dates, opening hours and address of the event?

Informa Markets, the organiser of CPhI South East Asia, has taken the decision to reschedule the physical event that was due to take place in-person from 4-6 August 2021 at IMPACT in Bangkok to a later date. In addition, while we fully appreciate the need for our industry to remain connected and to collaborate with other members of the pharmaceutical industry in South East Asia, we have also taken the decision to postpone the online edition of CPhI South East Asia from 19 July - 13 August 2021 to 29 November – 10 December 2021.

Is there a mobile app available for the event?

You can download our official mobile app on Apple App Store and Google Play Store.

How do I get to the venue?

The easiest way to reach venue are by taxi or public vans.

By public taxi:

  • 30 minute from downtown Bangkok via congest free Expressways
  • 45 minute from Suvarnabhumi International airport via Expressways
  • 15 minute from Don Mueang International Airport

In order to find out more information about public vans, please follow this link.

How I can reduce the risk of coronavirus infection?

The safety of our attendees is always our top priority. Stay healthy and reduce the risk of coronavirus infection with these measures:

  1. Clean hands with soap and water or alcohol-based hand rub
  2. Cover nose and mouth when coughing and sneezing with a tissue or flexed elbow
  3. Avoid close contact with anyone with cold or flu-like symptoms
  4. Thoroughly cook meat and eggs
  5. Avoid unprotected contact with live wild or farm animals

How will Informa Markets ensure CPhI South East Asia is safe to attend?

CPhI South East Asia will be organised in accordance with Informa’s AllSecure health and safety standard. As the world’s leading events’ organiser, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.

Keeping You Safe - Read More
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Where will I be able to find my free marketing tools (web banners, e-invites, printed invites)?

Free marketing tools are available on the 'Exhibitor Area' page here.

Where will I be able to find key documents and regulations for building my stand?

The Exhibitor Manual gathers all the useful information to prepare for a smooth onsite experience. If you do not find the answer to your question via the Exhibitor Manual, contact our Customer Service team: [email protected]

Where can I find the technical floor plans?

Please contact the Operation department, Mr.Atip, Email: [email protected]

Where can I find the details and measurements of my stand?

Please follow this link.

When will I receive log in details for the Exhibitor Manual?

Your profile can be updated via the Exhibitor Manual or by CPhI Online.

When will I be able to access the full exhibitor manual?

The Exhibitor Manual is available on the 'Exhibitor Area' page. You will receive an email with your login details as soon as the platform is available.

What is the minimum size for a space only stand?

At CPhI South East Asia, the minimum size to qualify for space only is 12 sqm (excluded Country Pavilion).

What is the Exhibitor Manual?

The Exhibitor Manual gathers all the usefull information and key forms to submit to prepare for a smooth onsite experience.

What is the difference between space only and shell scheme?

If you have booked a space only stand you receive only the space on the show floor and must be having your own appointed contractor to design and build your stand for you. N.C.C Image is our official contractor who can do this for you – contact them for more information on how to get started with a stand design via [email protected]

Shell scheme stands receive a package including carpet, electricity, lighting, wall panels and a fascia nameboard printed with company name and stand number for each open side.

What compulsory forms do I need to submit?

To check all your mandatory forms, and get all the information you need to prepare for a smooth onsite experience, make sure you log in your Exhibitor Manual and read through the different forms.

What are the space only regulations?

Please refer to the Exhibitor Manual at page " Manual  > [C] Rules & Regulation > Heading C7"

What are the shell scheme regulations?

  • Do not move any addition or any change to the standard shell scheme. Should you wish to do so, please contact the operations staffs of official contractors for further action.
  • Do not spray, glue or silicone on the wall panel.
  • Do not paint, spray-paint, or write on the wall panel.
  • Do not drill, nail, perforate, tack down, staple or cause any damage to the panels or any parts of the standard shell scheme. Should you need to affix any exhibit or sign to the wall, please contact the operations staffs of official contractors for further action.

Note: In case of violation of the above rules, official contractors will be obliged to request the payment from the exhibitor for any damage caused at the rate of USD 200/panel. 

What are the key deadlines I need to be aware of?

To check the key deadlines and get all the information you need to prepare for a smooth onsite experience, make sure you log in your Exhibitor Manual and read through the different forms.

What are the build up and break down times?

Exhibitor check-in
4 August 2021: 14.00 - 18.00 Hrs.
5 August 2021: 09.00 - 18.00 Hrs

Build up date & time for space only booth
4 August 2021: 13.00 - 21.00 Hrs.
5 August 2021: 09.00 - 18.00 Hrs

Build up date & time for shell Scheme booth
5 August 2021: 09.00 - 18.00 Hrs.

Teardown date & time
6 August 2021: 17.00 - 23.00 Hrs.

I'd like to register another company to exhibit with us on our stand. How can I arrange this?

If you wish to share your stand, get in touch with your sales representative.

I want to change my stand type, how do I do this?

If you wish to change your stand type, get in touch with your sales representative.

I want to change my stand location, how do I do this?

If you wish to change your stand location, get in touch with your sales representative.

I want to cancel my stand, where can I do this?

If you wish to change your stand location, get in touch with your sales representative.

How do I order my Exhibitor Badges and how/when do I get them?

You will be able to order your Exhibitor Badges via the Exhibitor Manual. And can get them at exhibitor check-in counter.

How do I order electrics for my stand? What is the price for this service?

Please refer to the Exhibitor Manual at page " Manual  > Order Form > Form 13"

How do I know what type of stand I have? How do I know how many open sides I have?

Please refer to the Exhibitor Manual at page " My information"

How do I find out who I need to contact to make an order of services?

Furniture rental including printing please contact Mr.Chinnavus. Email: [email protected]

Lighting  & Electricity please contact Ms. Philairat. Email: [email protected]

How do I find out what is included in my stand package?

Please refer to the Exhibitor Manual at page " Manual  > [A] General Information > Heading A10"

How can I update my profile on the Exhibitor list?

Your Exhibitor Profile is similar to the one you submit on the CPhI Online platform. Please update your CPhI Online profile and your changes will be reflected on the Event website within 24 hours.

How can I order furniture for my stand? What is the price for this service?

Please refer to the Exhibitor Manual at page " Manual  > Order Form > Form 12A"

Where can I book a stand for the next edition?

Want to exhibit at CPhI South East Asia 2021? Fill out your details here and we'll contact you as soon as possible.

How can I get a prime location at the exhibition?

The Exhibitor Manual gathers all the usefull information to prepare for a smooth onsite experience. If you do not find the answer to your question via the Exhibitor Manual, contact our Customer Service team: [email protected]

Which companies are new this year? Where can I find them?

The 2020 exhibitor list is available here. You can filter it by Company name, Product Category, Country.

In which halls will the exhibition be held?

The exhibition will take place at Challenger 1 of IMPACT.

Can I have the exhibitor list in an excel document?

You can only consult the 2020 exhibitor list online here.

Is there a speaking opportunity available?

Regarding speaking opportunities please contact Ms. Angela Rincon: [email protected]

Where can I find restaurants?

Please visit this website for more information!

How can I arrange meetings prior to the event?

Aa an exhibitor e at CPhI South East Asia 2020, you will have free access to the online Business Matching Service. The service asks you to fill out your business needs then automatically matches you with exhibitors or visitors offering the products and services you are looking for. Simply select those you wish to meet at CPhI South East Asia to arrange face-to-face meetings onsite. You will find your logins on the email Jublia - the matchmaking platform - will send you.

How can I check if an email I receive is from an official supplier?

EXHIBITOR WARNING

Do not under any circumstances sign any form from: Expo Guide, ExpoFairs, FairGuide.com, Construct Data Verlag, Tradeconference.info, Fair Express Ltd, GETAFairs & Business, Direct Publisher, International Fairs Directory, GoFair.

These target companies through legitimate exhibition guides. Their current activities cover companies throughout Europe, the Americas and Asia. Expo Guide claims to offer online listing services. They use a form which resembles an organiser's free catalogue listing service, inviting exhibitors to complete the form for an entry in an on-line directory. Unsuspecting exhibitors who sign and return the form are then contracted into a three-year, non-retractable agreement, which could cost you a significant amount of money, with no foreseeable benefits. Included in their group is debt collection agency Gravis Inkasso Gmbh and Swiss debt collection agency Premiumn Recovery AG (a Construct Data subsidiary) which works in partnership with the various guides to intimidate exhibitors into paying.

These publications have no connection with us or any of our events. We strongly advise our exhibitors, and the entire exhibition community, to be most vigilant against this and similar organisations. There are many so-called guides that mail deceptive contracts and then harass those who sign them in error for money. However the sheer scale and systematic way in which these guides attack exhibitors is outrageous. Additional information is available on the website of UFI (The Global Association of the Exhibition Industry): here.

If you have any further questions, contact [email protected] or call +31 (0) 20 701 1637.